Privacy Policy
At bigsusa.com (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
1.1 Information You Provide to Us
When you interact with our website, we may collect information such as:
- Name, email address, phone number, and shipping/billing address
- Payment information (credit/debit card details are processed securely through third-party payment providers)
- Order details and purchase history
- Information you provide when contacting customer support or participating in surveys or promotions
1.2 Information Collected Automatically
When you browse our website, we may automatically collect:
- Device information (browser type, operating system, device model)
- IP address and approximate location
- Usage data (pages viewed, time spent, actions taken)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Send order updates and service-related communications
- With your consent, send marketing emails or promotional offers
You may opt out of marketing communications at any time.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance and user experience
- Remember your preferences
- Analyze traffic and user behavior
- Deliver relevant advertisements
You can disable cookies in your browser settings, but some features of our website may not function properly.
4. How We Share Your Information
We do not sell your personal information.
We may share your data with trusted third parties only when necessary, including:
- Payment processors (for secure transactions)
- Shipping and logistics partners (to deliver your orders)
- IT and analytics providers (to operate and improve our website)
We may also disclose information if required by law or to protect our legal rights.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders and provide services
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
After this period, your data will be securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict data processing
- Request a copy of your data in a portable format
To exercise your rights, please contact us at info@bigsusa.com.
We may need to verify your identity before processing your request.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.
10. International Data Transfers
If you access our website from outside the United States, please note that your information may be transferred to and processed in the United States or other countries where our service providers operate.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of our website indicates acceptance of any updates.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: info@bigsusa.com
📞 Phone: +1 603-558-9487
📍 Address: 17 A St, Concord, NH 03301, United States