Shipping Policy

Thank you for visiting and shopping at bigsusa.com.
The following Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery.


1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. This includes order verification, quality checks, and packaging.

During peak seasons or promotional periods, processing times may be slightly extended due to high order volumes. If there are any significant delays in processing your order, we will notify you via email or phone.


2. Shipping Time

Shipping time refers to the period required for your order to be delivered after it has been dispatched from our fulfillment center:

  • Standard Shipping: 6–12 business days
  • Expedited Shipping: 2–4 business days

Please note that delivery times are estimates and may vary depending on destination and carrier delays.


3. Shipping Fees & Free Shipping Policy

We offer shipping to the following regions:
United States, Canada, Australia, and other international destinations.

Standard Shipping

  • Orders $0.00 – $59.99: $10.00 shipping fee
  • Orders $60.00 and above: Free Standard Shipping

Expedited Shipping

  • Orders $0.00 – $99.99: $20.00 shipping fee
  • Orders $100.00 and above: Free Expedited Shipping

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information will become active within 24 hours after dispatch.


5. Shipping Delays

Occasionally, delivery delays may occur due to customs processing, weather conditions, carrier delays, or peak shopping seasons.

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers or customs clearance.


6. Damaged or Lost Packages

bigsusa is not responsible for packages that are lost or damaged during transit.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. We recommend keeping all packaging materials and damaged items until the claim process is completed.

If you need assistance, you may also contact our support team.


7. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

  • Email: info@bigsusa.com
  • Phone: +1 603-558-9487
  • Business Address: 17 A St, Concord, NH 03301, United States